Policies.

At East Tennessee, our mission is to empower consumers and aspiring real estate professionals with the knowledge and skills required to excel in the ever-evolving real estate industry. Through our proprietary establishment, we are committed to delivering top-notch, professional education to adult learners, ensuring they receive the highest quality instruction in both traditional and distance education formats.

Our focus lies in providing comprehensive and up-to-date courses that cater to individuals seeking to enter the real estate profession, as well as those professionals seeking to renew their real estate licenses. We aim to equip our students with the tools they need to succeed, fostering their growth and development in this competitive field.

Central to our mission is a dedication to excellence. We achieve this by maintaining a team of highly qualified staff who possess extensive expertise in the real estate industry. Furthermore, we integrate superior education technology into our programs, fostering an engaging and effective learning environment for all our students.

East Tennessee is committed to upholding the highest standards of professional education, ensuring that our graduates are well-prepared, knowledgeable, and ready to make a positive impact in the real estate industry. As we continue to provide quality education, we aspire to be recognized as a leading institution in the region, contributing to the growth and success of real estate professionals in East Tennessee and beyond.

Should students have any inquiries or concerns related to course content, we wholeheartedly encourage them to reach out to the course instructor via email. To ensure a prompt response, students can direct their questions to info@etnschoolofrealestate.com during our operating hours, which are from 8:00 a.m. to 5:00 p.m. Eastern, Monday to Friday, except on federal holidays. Rest assured, our dedicated instructor is committed to addressing all inquiries within a 24-hour timeframe.

For technical or customer service support, students can contact us at info@etnschoolofrealestate.com. In case of difficulties connecting to the Internet, we recommend reaching out to your Internet service provider for assistance. Furthermore, if you prefer direct communication, you have the option to call our team at 865-935-0123, where we are available to provide instructional or technical support. Your satisfaction is our priority, and we are here to support you throughout your learning journey.

To access all of the course materials, students will need access to a connection on the Internet. All web browsers are available such as Chrome, Firefox, Edge, Safari. Please make sure that they are available with the latest version, as our courses only support the most recent versions. Please ensure that popup windows are disabled, sound on computer is available (either through speaker or headphones) (as the course contains audio), and good video resolution. Students have access to the course at all times (during allotted time of course) and may work at their own pace.

Required Browser Settings for Viewing Courses

• Popup windows enabled (no aggressive popup blocker)
• Sound enabled
• 800 × 600 video resolution (recommended)

TREC-Approved Classroom Courses via Electronic Streaming

Per TREC guidelines.

1. Login / check-in for class begins 20 minutes before the stated class start time and ends once the class begins. Students must be logged in and their identification verified by the proctor before the stated class start time.
2. Students must be visible on camera at all times to receive CE credit.
3. Students may not take phone calls during class to receive CE credit. Instructors will provide time for breaks and lunch (if applicable). During designated break / lunch time, attendees may take care of personal calls, emails, etc. Attendees should not log out at any time during the class.
4. Students may not participate in computer-based work while attending class to receive CE credit.
5. Students may not step away from the camera for any reason to receive CE credit. If an emergency arises, please use the chat feature to privately notify the proctor.
6. Students are responsible for the performance of their own technology including audio volume, video clarity, and reliable internet connection.
7. Video, audio, and internet access are all needed to successfully attend class.
8. Providers must maintain a recording of the electronically streamed course.
9. Your camera must remain stable and unmoved during the course broadcast. Excessive camera movement is distracting and may result in a student's removal from the class at the instructor's discretion.
10. No sharing a room with other students unless permission has been granted in writing from the provider.

If there are any questions, please feel free to contact info@etnschoolofrealestate.com.

Students are allowed 60 days from the date enrolled in course to complete the course. If a student is not completed in 60 days, the account will be disabled (Internet course) if the course has not been completed. You may get another 60 days for an additional $100.00. No refunds will be made once the course has begun.

For all Internet courses, no refunds will be made once the course has begun. East Tennessee School of Real Estate has the right to cancel or reschedule any course three (3) days prior to the actual course. Students at that point may reenroll into another course or receive a full refund.

All students have five (5) days from date of purchase to cancel to receive a full refund. There is a cancellation fee, which is 15% of the total course amount. All textbooks must be returned in their original condition and at the student's expense. If a textbook is not in its original condition, an additional charge of $50.00 will be charged for each book returned. No refunds will be processed until all materials are returned in their original condition to the school. Any exam prep books, flashcards, etc., will not receive a refund at any time.

Memberships and study subscriptions. Membership plans renew automatically for the term you selected until you cancel. You may cancel at any time from your account settings or by emailing us; cancellation stops the next renewal and your access continues through the end of the term already paid for. Partial terms are not prorated, and membership fees already billed are not refundable. Pass Protection is a study benefit — extended access and a retake study plan — and is not a cash refund.

Cookies and site data. We use only the cookies and browser storage needed to keep you signed in, remember your cart, and keep the site secure. We do not use advertising cookies or sell browsing data. Blocking cookies in your browser will prevent sign-in and course tracking from working.

What we collect. We collect the information you give us — name, email address, phone number, mailing address, account credentials, course and examination progress, and any message you send us — along with limited technical data such as browser type and pages viewed, which helps us keep the site working.

Payments. Card payments are processed by our third-party payment processor. We receive confirmation of the transaction and the last digits of the card; we never see or store your full card number.

How we use it. To enroll you, deliver courses, track completion, issue certificates, provide support, maintain the records we are required to keep as an education provider, and — if you opt in — send our market newsletter. You can unsubscribe from marketing email at any time using the link in the message; transactional email about your enrollment will continue.

Who we share it with. Service providers who operate the school on our behalf (hosting, payment processing, email delivery, course hosting), and the Tennessee Real Estate Commission or other authorities where reporting or a lawful request requires it. We do not sell your personal information. If you choose to appear in a public specialist directory, only the information you submit for that listing is shown publicly.

Retention and security. Course completion and attendance records are retained for the period required of approved education providers. We use reasonable administrative and technical safeguards, though no method of transmission over the Internet is completely secure.

Your choices. Email info@etnschoolofrealestate.com to review, correct, or request deletion of your information. We may need to retain records we are legally required to keep. Our services are not directed to children under 13.

Students are expected to treat instructors, staff, and fellow students professionally. Harassment, discriminatory conduct, threats, and disruption of a live class are grounds for removal at the instructor's discretion.

Because our courses satisfy state education requirements, integrity is non-negotiable. You may not share your login, have another person complete coursework or an assessment attributed to you, misrepresent your identity to a proctor, or circumvent timing and progress requirements. Violations result in termination of access without refund, voiding of any certificate issued, and reporting to the Tennessee Real Estate Commission where appropriate.

Credit is awarded only when every course requirement is met — required time in the course, completion of all modules and assessments, and, for live or streamed classes, verified attendance for the full session. Partial attendance does not earn partial credit.

Your certificate of completion is issued in your student account once requirements are satisfied. The School maintains course completion and attendance records as required of approved education providers. Keep your own copy of every certificate — it is your proof at renewal.

Courses are taught by instructors approved to teach their subject matter, with active real estate experience in the Tennessee market. Instructors are expected to teach the approved curriculum, remain current on changes in law and Commission rules, and respond to student questions within one business day.

If something goes wrong, tell us first — most issues are resolved the same day. Email info@etnschoolofrealestate.com with your name, course, and a description of the concern, or call 865-935-0123.

1. We acknowledge written complaints within two business days.
2. The school director reviews the matter and responds with a resolution within ten business days.
3. If you are not satisfied, you may request a second review in writing.

You retain the right at any time to file a complaint directly with the Tennessee Real Estate Commission, regardless of whether you have used our internal process.

We want every student to be able to complete our courses. We work toward conformance with WCAG 2.1 AA and continue to improve captions, contrast, and keyboard navigation across our materials. If a course element is difficult for you to access, or you need an accommodation for a live or streamed class, contact us at info@etnschoolofrealestate.com and we will work with you on an alternative. Please give us as much notice as possible before a scheduled class.

East Tennessee School of Real Estate admits students without regard to race, color, religion, sex, national origin, age, disability, familial status, military or veteran status, or any other characteristic protected by federal or Tennessee law. We expect the same standard of every student, consistent with fair housing law.